Shipping Information

At SRAM Soldes, we are committed to getting your high-performance MTB components to you as quickly and efficiently as possible.

Order Processing

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Delivery Times

Shipping Method Delivery Time Cost Details
Standard Shipping 10-15 business days after dispatch 12.95 € Shipped via DHL or FedEx with tracking
Free Shipping 15-25 business days after dispatch FREE for orders over 50 € Shipped via EMS with tracking

Note: Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control. We ship worldwide except to some Asian countries and remote areas.

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase. If you’re not happy for any reason, our return and exchange policy is designed to be simple, transparent, and fair.

General Conditions

  • You have 15 days from the receipt of your package to initiate a return or exchange.
  • Products must be returned in their original condition: unused, uninstalled, and in original packaging with all labels and accessories.
  • Returns must be accompanied by the purchase invoice or order confirmation.
  • Return shipping costs are the customer’s responsibility, except in cases of our error or defective products.

Non-Returnable Products

For hygiene and safety reasons, the following products cannot be returned or exchanged:

  • Boissons (consumable items)
  • Autocollants (customized and non-reusable stickers)
  • Atelier Divers (tools and maintenance products that are immediately usable)
  • Chambres à air VTT (for hygiene reasons once unpackaged)
  • Sale or promotional products (unless defective)

Important: Electronic products such as Capteurs de puissance (power sensors) and Caméra vidéo sport (sport video cameras) are not covered if they show signs of physical damage or misuse.

Return or Exchange Process

  1. Contact Us: Send a return or exchange request to [email protected] using the template provided below. Our team will respond within 48 hours with a Return Merchandise Authorization (RMA) number and detailed instructions.
  2. Packaging: Carefully pack the product in its original packaging, including all accessories and documents. Add a copy of your invoice and the RMA number.
  3. Shipping: Ship the package to:
    SRAM Soldes – Retours
    77 Rue Léon Trulin
    Lille, FR 21890
    France
    We recommend using a tracked and insured delivery service to avoid any issues during transit.
  4. Processing: Upon receipt, our team will inspect the product within 5 business days. We will inform you of your return status and proceed with refund or exchange.

Return/Exchange Request Template

Subject: Demande de retour/échange – [Your Order Number]

Email Body:
Bonjour l’équipe SRAM Soldes,

Je souhaite demander un [retour/échange] pour le produit suivant :
Numéro de commande : [Indiquez votre numéro] Nom du produit : [Nom du produit] Raison du retour/échange : [Décrivez brièvement la raison: produit défectueux, taille incorrecte, etc.] Option souhaitée : [Remboursement / Échange contre [produit souhaité]]
Je confirme que le produit est dans son état d’origine et n’a pas été utilisé.

Cordialement,
[Votre nom complet] [Votre adresse email] [Votre numéro de téléphone]

Refunds

  • Upon approval of your return, refunds will be processed within 5-10 business days.
  • Refunds will be issued to the original payment method (credit card, PayPal, etc.).
  • Initial shipping costs are non-refundable, except in cases of our error.
  • For card payments, the time for the refund to appear in your account may vary depending on your bank (typically 1-2 billing cycles).

Exchanges

  • Clearly indicate your desire for an exchange in your initial request.
  • Exchanges are subject to product availability.
  • If the new product has a higher price, you will need to pay the difference.
  • If it is lower, we will refund the difference.
  • Shipping costs for the new shipment are free if the exchange is due to our error.

Defective Products or Our Error

If you receive a defective product or if we made an error in your order:

  • Contact us immediately at [email protected].
  • We will cover return shipping costs and send you a prepaid return label.
  • We commit to resolving the issue as quickly as possible, either by promptly sending a replacement product or issuing a full refund.

Contact Information

For any questions regarding shipping, returns, and exchanges, please don’t hesitate to contact our dedicated team:

Email: [email protected]

Postal Address: 77 Rue Léon Trulin, Lille, FR 21890

We commit to responding within 48 business hours.

Note: This policy is subject to change without notice. For any updates, please refer to the online version on our website.

Thank you for your trust. Happy riding!

The SRAM Soldes Team